Enhanced Business Solutions: How to change directions in your career and naviga...

Enhanced Business Solutions: How to change directions in your career and naviga...: How to change directions in your career and navigate these: I found the following article really interesting, we are all scared, afraid ...

How to change directions in your career and navigate these:

I found the following article really interesting, we are all scared, afraid of taking that big step of change.  Going into unknown territory scares us.  I know this first hand, my career was corporate travel consultant.  Booking travel for top execs of Macquarie Bank and working for Ansett for over 20 years.  This is where I would retire and work from 7am to 7pm, it was all planned out.  Until I met my husband and we decided to have a change in career.  He over 20 years managing and GM for many restaurants.

For the past 10 plus years we have been running our own business Enhanced Business Solutions.  We are now work place trainers providing on the job training in the workplace.  Wow what a change for me and for my husband, we were so passionate about making a difference in the industries of hospitality, retail and business by providing training to improve customer service.

We also source other products to compliment our business ie. Mystery shopper, touchscreen surveys etc..

We had no degree in running a business, but we had the passion and drive to make it successful.  Learning and pushing through your mistakes and your mountains makes you stronger.

I recently read something by Sharon Price John CEO of  "Build-A-Bear",

Please take  a read:

http://for.tn/1bArIOb

 In brief Sharon Price John had three things to keep in mind when making a career decision:

1. Be courageous and take calculated risks–sometimes a risk in the short term can lead to accelerated growth in the long term.

2. Understand how your skills are transferrable across industries and look to develop skills that are broadly applicable.

3. Take charge of your career and be willing to reinvent yourself throughout it.

WHY IS CUSTOMER SERVICE SO IMPORTANT?

We all experience some sort of customer service everyday, whether it is buying your coffee from your local coffee shop, groceries, eating out, getting petrol etc the list could go on.  How do you feel when you leave these places? GREAT! OKAY! NO IMPACT AT ALL! ... It is really sad that most of us experience the last one and this needs to change.  Your coffee man 99% of the time has the BEST customer service experience.  Why? he says "Morning Mary, skim latte 2 sugars coming up" how do you feel? You feel something right?

At the end of this coffee purchasing experience you walk out and he says "thanks Mary have a great day" how do you feel? Once again you feel something...That is what customer service is all about, ensuring the customer has a feel good experience. How hard was it to make you feel? 

Customer service is all about making the customers feel..

 "Learn to look after your staff and the rest will follow" Richard Branson

ABOUT WORKPLACE TRAINING

What is workplace training:

To put it simply it is qualified trainers/assessors going to your workplace and training and upskilling your staff, all whilst working on the job.

Working and learning on the job is the most effective way of teaching.  The trainees are learning new skills and information everyday.  

Alot of companies rely on workplace trainers and assessors, so they can assess, evaluate and develop training programs for staff members.

Whilst the trainees receive a Nationally Recognised Qualification, the employers receive up to $4000 in government funding, all with NO upfront fees.

CHANGES TO FUNDED TRAINING

WORKPLACE TRAINING WHAT IS IT?

At Enhanced Business Solutions we specialise in Fully funded Workplace Training, in the Hospitality, Retail and Business Industries.  Our trainers are highly experienced our training sessions on the job are meaningful and interactive.

What is Workplace Training? Workplace training is where a qualified trainer comes to your establishment and HELPS your staff learn new skills and improve on old ones.  Up skilling and better equipping them in your business.

ALL learning is done hands on on the job, perfect!!.  Great results all round.

There has been some changes from the Government in regards to the funding,  information on this is below;

New Entrant Trainees – Part time = Incentives $1500 / Fees $476 (per year) – NET TO YOU = $1024
New Entrant Trainees – Full Time = Incentives $4000 / Fees $476 (per year) – NET TO YOU = $3524
Existing workers – Part Time = incentives $1500 / Fees $3000 (pro rata) – NET TO YOU = -$1500
Existing workers – Full Time = incentives $3000 / Fees $3000 (pro rata) – NET TO YOU = $0

Call us today for more information and to start the process.  Start 2013 off with growth in your business, having trained reliable staff who love there job.

IS 2013 GOING TO BE: 

“We cannot build our own future without helping others to build theirs.”Motivational Quote by Bill Clinton

CALL US TODAY 1300 436 426 or solutions@enhancedbusiness.com.au

MAKE YOUR BUSINESS STAND OUT FROM THE REST TRAIN/UPSKILL YOUR STAFF IN 2013 MAKE IT YOUR BEST YEAR YET.....

NEW YEAR NEW BEGINNINGS

WELCOME TO 2013

Well it has been awhile since we last posted, we thought this year is a new year and new beginnings.  We have faith that this year will be great for ALL businesses.

Who found last year a bit of a roller coaster??? Wow we can see all of those hands....

For us the beginning of the year was off to a positive start with a business coach, and the first time we ever had a round table meeting.  We all spoke about where we want to go and our roles...

Then work just STOPPED!! it was like the Prime Minister put up a sign and said no more training enrolments. So we tried a few extra jobs on the side to keep going.  By the end of the year we were all ready for a new beginning.

We are so glad to now be coming out on top and looking back and saying that was a lesson and a tough one.

This year we are visioning new products, more alliances with companies (already have a few on board already!!)..but most of all seeing our dream GROW...

If you do not know anything about training, we have attached a few videos in this blog to give an insight, if you still feel you need more information call us for a no obligation chat and we could even score you some government dollars but definitely will be able to up skill your staff.

We are partnered with +access group training and have been for many years, our partnership has grown and continues to in 2013.

Until the next edition have a great January and look forward to hearing from you soon.

The team at EBS....

Feature in NSW Business Chamber Newsletter

MEMBER TIPS Enhanced Business Solutions The business joined NSW Business Chamber in 2011. Enhanced Business Solutions offers businesses fully funded workplace training. Enhanced Business Solutions can come to your workplace and train and upskill your staff. This Government funded workplace staff training attracts up to $4,000 per eligible employee. More information. Enhanced Business solutions recommend that you consider these two points before commencing a training session: Make sure the problem can be solved by training and development. Prior to scheduling a training session always confirm that the training suggested can actually fix the problem. If an employee is failing in some aspect of their job you must determine whether you have provided the employee with the time and tools they need to perform the job effectively; that the employee clearly understand what is expected of him/her; that the employee has the temperament and talent necessary for his/her current position; and whether the job fits the employee's skills, abilities and interests. Create a context for your training and development. Prior to any training, provide information to employees about why they require new skills. Make certain the employee understands the link between the training and their job role. Your training will be even more successful if you can show the participants the link between the training and their ability to contribute to the organisation's business plan and goals. This contextualisation will allow the employees to take ownership of the training.
http://www.nswbusinesschamber.com.au/Home.aspx

Happy Holidays from EBS

Digital greeting made with Smilebox

KEEPING YOUR CONTACTS

KEEPING YOUR CONTACTS

Has anyone been to a networking event and thought WHY AM I HERE, if you think that thats okay...Just dont throw away the contacts or the peoples details that you have met. 

Emily Baxter from http://businessconcerto.com/ gave a talk last year, and she said (not the exact words) NEVER lose those peoples details that you have just met, you may cross paths in the future, could be years, months etc...and they will be of great benefit...

Now that night was forgotten until, I spoke to a lady last night on Skype and we were trying to work out how we met, now this lady is in South Africa and I am Sydney??? We worked out that we both attended this event that Emily spoke at and we both remembered parts of her talk which were the most important..AND brought us together to do business....thanks Emily....

Enhanced Business Solutions: NEW AND IMPROVE SMART BILL FOLDER

Enhanced Business Solutions: NEW AND IMPROVE SMART BILL FOLDER: "INIFINIQ has released the NEW and improved Smart Bill Folder, what do you think? NEW VERSION OF SMART BILL FOLDER 2011  Original v..."

NEW AND IMPROVE SMART BILL FOLDER

INIFINIQ has released the NEW and improved Smart Bill Folder, what do you think?

NEW VERSION OF SMART BILL FOLDER 2011



Original version

These new versions are not on a lease you can buy them outright. More specs and information to follow we just want to know what your thoughts are.  The new version works exactly the same as the old version, but looks alot more upmarket than the older PDA style.

Go to http://www.facebook.com/?ref=home#!/EnhancedBusinessSolutions and let us know what you  think and whilst you are there why not LIKE our page....

What is the Smart Bill Folder:???
The Smart Bill Folder is designed to collect instant feedback from your customers, whether it be in a Restaurant, Cafe, Retail shop, hotel checkin/checkout.  You the owner can view cleanliness, staff service, comments left by customers IMMEDIATELY without waiting for a third party to download all your information.  The system downloads immediately and showing statistics and demographics. Importantly, sending thank you and coupons all built in the one system!!

Fantastic tool for emarketing, and building your database.

Ask us for a look and demonstration of the new model today....

These new bill folders will be available immediately solutions@enhancedbusiness.com.au to send your enquiries or interest.

EASY TO USE

Enhanced Business Solutions: Sydney Writers Centre - Best Australian Blogs 2011...

Enhanced Business Solutions: Sydney Writers Centre - Best Australian Blogs 2011...: "Support us by nominating us for the Best Australian Blogs 2011. http://www.bestaustralianblogs.com.au/"

Sydney Writers Centre - Best Australian Blogs 2011 Nominee

Support us by nominating us for the Best Australian Blogs 2011.

http://www.bestaustralianblogs.com.au/

Enhanced Business Solutions: EWIRELESS IS HERE AT EBS....HOW EXCITING

Enhanced Business Solutions: EWIRELESS IS HERE AT EBS....HOW EXCITING: "New at EBS is http://www.onewifi.com, http://www.onewifi.com/ WHY USE EWIRELESS???? Using Wireless, makes your company more valuable and m..."

EWIRELESS IS HERE AT EBS....HOW EXCITING

New at EBS is http://www.onewifi.com, http://www.onewifi.com/

WHY USE EWIRELESS????

Using Wireless, makes your company more valuable and more competitive. 

Helping Our Customers Maintain a Competitive Edge

Perfect tool to help your business succeed. eWireless services are easily incorporated into your business model with marketing strategies that are customized to meet your specific needs.

We offer many types of managed Wi-Fi services and will adapt them to help increase your bottom line by…

•        Increasing Visibility
•        Building Awareness
•        Connecting the Visitor
•        Offering Access to Information
•        Drawing Visitors to a Location/Area
•        Enhancing Customer/Visitor Experience
•        Stimulating Business & Growth
•        Building Customer/Visitor Data Base

 

http://www.onewifi.com/blog/2011/feb/why-the-ipad--wifi-is-a-game-changer

http://www.onewifi.com/restaurants 

take a look at this video...http://vimeo.com/18699113

If you would like more information please email us @ solutions@enhancedbusiness.com.au



We care about your business

New week this week and we have something to share with you a sneak peak of a new product we have secured from the US....ONE WIFI....http://onewifi.info/dIvqQM 

We are really excited about this product we have great support, please email us if you have any enquiries solutions@enhancedbusiness.com.au



. 

It blew us away when we saw it, it offers so much and is an amazing marketing tool which we all need in our businesses..  It is an all in one package, building brand awareness, fully manageable no more pressure on your IT department, builds your database, enhance social media marketing, 24/7 support plus more....

Some recent news on one wifi: http://onewifi.info/dGqUYI

I had a chat to a work colleague Franziska Iseli-Hall from Basic Bananas Entrepeneur Club, amazing woman in business.  We were talking about customer service and how we Australia really need to improve on this and we were throwing around ideas of courses etc...where we would get the time to do it dont know, it is on the TO DO LIST, but this product from One Wifi will definitely assist in building customer loyalty.  If we do not have the time to train our staff properly in customer service then we need the tools like one wifi to do this. Also, I believe in simple, basic no fuss training videos where people like Basic Bananas talk to you without any confusion.

If you would like to find out more about what Franziska and her company does take a look at this amazing educational marketing video  http://www.youtube.com/watch?v=wliC-QD-MMQ there is more in the series just like/add there page on facebook and you will be updated.  I will be forwarding these onto our EBS contacts on social media..

With One Wifi/ewireless, we work with your marketing to make sure your business  maximises the interaction with your guests when they leave.

ipadMENU update.....
Stay tuned, we have some exciting news.....
http://www.ipadmenu.com.au

Smart Bill folder update.....exciting news here so stay tuned, we still supply this product and find it is invaluable in collecting feedback from the customers and emarketing...Infiniq is launching some pretty amazing stuff, so stay tuned watch this blog.....http://infiniq.com/

Training update....new courses being added reguarly, remember you need to keep your staff trained and upto date with your products....Easy, just contact us and you could be eligible for a $4000 incentive from the government to train your staff....HOW GOOD IS THAT!!!! solutions@enhancedbusiness.com.au

A few links that you should look at and subscribe to :
http://www.flyingsolo.com.au - great resource for businesses.
http://www.basicbananas.com - great resource for marketing your business...
http://spicybroccoli.com - the best media company speak to Sarah

We @EBS have a huge network of businesses so if you do not need marketing, social media etc... please contact us and we can refer you to our huge list of people we recommend in many different areas ie. Accountants, web design, car signage you need we have the contacts....

A great place to eat @North Sydney
http://www.unionhotel.com.au/uncorked

Also, http://www.thebestpub.com.au/ , this website is fantastic for deals at pubs around Australia, in every state thats right!!! They have gone around Australia to give you the best deals and the best pubs...Take a look you will LOVE IT.....

Dont forget to mention that the team @Enhanced Business Solutions sent you....

All of these companies I personally have dealings with and highly recommend them.

*** NOMINATE IPADMENU @THE TELSTRA SMALL BUSINESS AWARDS ****
 

I just nominated ipadMENU in the Telstra Business Awards - nominate a small business today - http://www.telstrabusinessawards.com/

 

Yours in Business

Therese Roby

 

 

 

Improving SERVICE

 TRAINING 

After travelling extensively over the years, different countries have different service standards, do you think service standards should be the same across the board?



EBS working with you....



To improve service standards at your establishment might we recommend training, this is a good way to keep your staff upto date, and get there brain functioning and remembering why they chose to work at your establishment and remembering those service standards again!!!  email me @ thereseroby@enhancedbusiness.com.au if you wish to find out more about workplace training.  It may not cost you a cent!!

As Hospitality is the main focus in our business, we want to know what YOU like and dislike about dining out.

Do you like the excitment of going somewhere different?
Do you have a specific Restaurant/venue that you like going to? and why?
Do you like it when the menus change? or waitstaff?
Do you think the service changed in the past 10 or so years? and if so why do you think it has?

A few links to help you :

http://www.agt.edu.au - Access Group training

http://www.enhancedbusiness.com.au - Enhanced Business Solutions

It is all CUSTOMISED training solutions....You can sometimes earn upto $4000.00 per eligible employee, however we think getting your employees to upskill will keep your customers happy, your employee happy and you the employer very happy as  you have kept 2 of your most valuable part of your business, your worker and your customer....

I really wanted to focus on getting our industries back on there feet by improving the service standards.  I attend many networking events and service always comes up, we are lacking it we need to pull our socks up and start looking after our customers and our employees.

If I had the resources I would provide a training seminar on service, just service..maybe that is food for thought for me.  I have many projects going so maybe this one can be added, let me know if you would be interested would love to hear your thoughts.

So, we have a few exercises to do in this blog:

1. answer the dining out questions, just post them here..

2. training email me your interest....

3. adding service to my many things would you be interested in it?

4. Would you like to receive a daily/weekly/or twice weekly blog, let me know...just post here...

Hope you all had a great weekend and looking forward to hearing from you soon....

Yours in business

Therese





Enhanced Business Solutions: How to work in this ever changing climate

Enhanced Business Solutions: How to work in this ever changing climate: "This week I thought I would talk briefly about an article I read...and sure we can all relate to it. Procrastination may be an indication t..."

How to work in this ever changing climate

This week I thought I would talk briefly about an article I read...and sure we can all relate to it.

Procrastination may be an indication that you don’t really know where you’re going in the grander scheme of things, and how today’s tasks will help you get there. - Flying Solo..

You may all find it hard to work, either it be weather, relationships, health, and many other distractions.  I have been reading http://www.flyingsolo.com.au/working-smarter/time-management-tips/why-are-you-procrastinating - it so sums up the way half of us feel on and off through the week.  We have so many deadlines, so many social media things to do we either cant afford to delegate or would prefer doing it ourselves knowing it will eventually get done.

We can beat ourselves up over it or we can just GO WITH THE FLOW and seriously work out a better solution...

We all struggle with procrastination, work out solutions sooner rather than later.

I am feeling it a bit today only because in Sydney it is awefully hot, and with no airconditioning concentration wanders....But a beach swim this afternoon is what is keeping me going..

With Enhanced Business Solutions we are currently getting into some juicy products, the update on ipadMENU is version2 is on its way.....We are also working with a US company for ANOTHER product, YES very exciting please stay tuned and signup to our newsletters to be the first to know...Should be announced in the next few weeks.

We @EBS never sit and wait for things to happen, we are go getters we LOVE networking and helping other companies get referrals. 

In business we not only need to think about US, we need to think about who we deal with and how can we help them....we are all in it together

Would love to hear your feedback please comment and dont forget to signup....remember facebook, twitter, Linkedin you can find us....

Some useful links for Hospitality : http://www.profitablehospitality.com/
For business; http://www.flyingsolo.com.au/

Bye for now...

Yours in business,
Therese

Enhanced Business Solutions: A Can Do Attitude in business

Enhanced Business Solutions: A Can Do Attitude in business: "The New Year is upon us and we have started to plan our next goals for the year, if you havnt already done so, get a move on time is running..."